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| Comprehensive security service Support
Packet General Networks has a new strategy to deal with data security — a security product combined with comprehensive security service. Packet General's service model, an integral part of the solution, augments security by maintaining the integrity of the data on a non-stop basis. Packet General security experts monitor all security advisories, and test their suggested resolutions (patches) before directing Packet General appliances, located at the customers sites, to securely and automatically download the necessary updates.
Maintaining integrity on a perpetual basis - 24 x 7 Technical Support
Packet General's security service maintains the integrity of the data and the platform on a perpetual basis. Single Touch™ application of security updates, enables a quick and assured resolution to a known security problem, eliminating the window of vulnerability between the availability and the installation of a security patch. This service model enables Packet General's customers to stay in full control of the business-critical application, its data, and the platform while letting Packet General experts manage the security aspects of the application and the platform.
Packet General offers customers post-installation support through the Technical Support Service Center (TSSC). Packet General customers who have purchased support agreements (or have purchased Packet General products that includes technical support) have access to technical support staff, security updates and software upgrades.
Our Technical Support Engineers are available to assist our customers with Packet General products including product integration, configuration, diagnostics and product troubleshooting.
Technical Support is available on 24 x 7 basis via our web portal. Customer must login their request on Packet General Technical Support Service Center website before calling (for more information, please review our support policies). After logging your technical support request, for immediate assistance, please call us at +1.631.546.5047.
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